Refund policy
This is the formal policy. The plain-language version is on the guarantee page, and where the two differ, this page governs. Effective August 2026.
1. The refund window
Refund requests are accepted for 60 calendar days from the date your order is delivered, as recorded by the carrier. Where a carrier does not record a delivery date, the window runs from 7 calendar days after dispatch.
2. Condition of goods
Opened, partly used and empty bottles are all eligible. There is no requirement that seals remain intact and no restocking fee is applied. We ask that you return whatever product remains in your possession, in its original bottles, so that the return can be matched to your order.
3. How to open a request
Email [email protected] with your order number in the subject line. We reply within one business day with a return reference number and the address of our returns facility at 118 Cohoes Road, Latham, NY 12110. Parcels arriving without a reference number take longer to match to an order and may delay the refund.
4. Return shipping
Return postage is the customer's responsibility except where the order arrived damaged, incomplete or incorrect, in which case we cover it. We recommend a tracked service; we cannot refund against a parcel that never arrives and cannot be traced.
5. Processing and timing
Refunds are processed within 2 business days of the returned parcel being received and matched to your order. The refund is issued to the original payment method. Card issuers typically post the credit within a further 3 to 7 business days, and that portion of the timeline is outside our control.
6. Partial refunds
Where a multi-bottle package is partly consumed and partly returned, the refund covers the full amount paid. We do not pro-rate. Where a package was delivered in two shipments and only one arrived, the refund covers the missing shipment or we re-ship it, at your choice.
7. Damaged, incorrect or missing deliveries
Photograph the parcel and its contents and email the images to [email protected]. These cases are resolved by replacement or refund without a return, usually the same business day.
8. What is excluded
We cannot refund orders that were not placed through ihorseboost.com. Horse Boost is distributed through this portal only, and a purchase made from a marketplace listing, a third-party seller or a retail shelf is a transaction we have no record of and no ability to reverse. Requests of that kind should go to the seller you paid. If you would like help establishing whether the product you received is genuine, our support desk will assist regardless of where you bought it; see the verification page.
9. Fraud and abuse
We reserve the right to decline repeat refund requests from the same customer, household or payment instrument where the pattern indicates abuse of the guarantee rather than genuine dissatisfaction. This is rare and we will always explain the reason in writing.
10. Disputes
If you disagree with a decision, reply to the same email thread and ask for it to be reviewed. A second person looks at every escalation. Raising a card chargeback before contacting us usually slows the resolution down rather than speeding it up, because the funds are frozen while the dispute runs.
11. Statutory rights
Nothing in this policy limits any right you have under applicable consumer protection law. Where a statutory right gives you more than this policy does, the statutory right applies.
12. Contact
Corvane Health Sciences, Inc., 42 State Street, Suite 900, Albany, New York 12207. Refunds and returns: [email protected]. General support: [email protected]. Telephone +1 (518) 704-2286, Monday to Friday, 8:30am to 6:00pm ET; Saturday 9:00am to 1:00pm ET.
Effective August 2026 · last updated August 2026